Support from Start to Finish
TCOM provides single point responsibility for the overall system performance and continuing aerostat support essential for the reliable and consistent performance of the Aerostat Surveillance System.
After the system has successfully completed all its formal testing at our Manufacturing and Flight Test Facility, it is shipped to the customer. TCOM’s Field Operations & Support (FOS) group, supported by TCOM’s headquarters design and systems engineering groups, provides the in-country expertise for on-site installation, on-the-job training and integration into existing networks.
The Turnkey Installation Solution Includes:
- Site survey, design and construction
- Installation of the aerostat subsystems that make up the aerostat system
- Integration of the aerostat system with the site infrastructure
- Payloads integration including providing connectivity with the customer’s command centers and data/communications network
- On-site formal classroom training and/or on-the-job-training (OJT)
- O&M support as required
- Logistics support to integrate spares and support equipment into a tracking database
Experienced Personnel Ensure Success
TCOM FOS pools of field engineers have trained and experienced personnel with the skillsets to supply a turnkey aerostat support solution from installation and checkout (I&CO) of the system to when the system is handed over to the customer for operation and maintenance (O&M). TCOM has installed aerostat systems in more countries than any other aerostat system manufacturer.